INSTALLATION CLAUSES:

1. Customer

  • The Installation Quote estimates the cost.

  • The customer should expect a different final price as unseen jobs are a constant variable of the installations.

  • An installation quote is based on an estimated range of hours and is not a fixed price.

  • Any parts or extras selected by the customer are subject to price variation.

  • In signing the order, the customer has accepted the price estimation of the installation ordered.

  • The price excludes: removal of existing cabinetry, plumbing, electrical, plastering, painting, caulking, or building alterations.

2. Risk

  • The cabinetry remains at PlyLab's risk until delivery to the customer.

  • Installation of the cabinetry shall be completed within approximately 4 to 8 weeks of the date of the site measurement being completed by PlyLab and the customer signing the final plans and specifications for the cabinetry, subject to material availability.

  • PlyLab shall not be liable for insurance of the cabinetry after delivery has been made.

  • The burden of responsibility rests with the customer.

  • The customer acknowledges that the time frames specified in this clause are approximate only.

  • PlyLab will use all reasonable efforts to ensure delivery and installation within the specified time frame, but will not be liable for any delay or failure to deliver and install the cabinetry within that time frame.

2.1 Delivery, Pick up or Storage

  • The delivery time frames will be locked in once the "manufacture payment" has been cleared.

  • Customers must inspect the joinery at the workshop and sign acceptance of goods.

  • If installation dates are rescheduled and the cabinetry needs to be stored, customers must organise storage.

  • Cabinetry will be wrapped and delivered.

  • Clear access must be available.

  • When PlyLab carries delivery and storage fees, work fees will be applicable.

3. Installation

  • PlyLab’s installation consists exclusively of plywood cabinetry.

  • The installation does not include the installation or setup of any electronics or appliances.

  • Our staff take the utmost care during installation to not cause any damage to your property.

  • Most installations present unexpected issues such as warped floors, walls and ceilings out of square, unfinished work by other trades, and other unspotted work.

  • Unseen work is required when the wall or floor is out of square by more than 3.0mm

  • Installations will be performed when booked and kept to the agreed date. If a date is changed by the customer, it will need to be rebooked to the Plylab booking schedule.

  • If this isn’t convenient for the customer, they will be able to find a third party to complete the installation.

3.1 Appliance Installation

  • Appliances, taps, and sinks should be ordered by the customer well in advance to ensure everything is available on time.

  • We will do our best to ensure the cabinetry is designed to fit the appliances you have specified.

  • The electrician install electrical appliances as well as sinks to be installed by plumbers.

  • Once an appliance has been installed by the electrician or plumber, we will do final tweaks to the appliance to ensure proper alignment with the cabinetry (i.e., fridge, oven, dishwasher) charged with additional undefined time to get this right as it depends on factors difficult to anticipate in advance. 

3.2. Installation requirements 

  • Allow for installation between 7:00 a.m. and 5:00 p.m. 

  • No other trades may work on the site while installing dates.

3.3 Working environment

  • A 3 x 3 metre space is required for setting a working bench while installing. 

  • Expect the work area to be dusty and noisy.

  • Personal Protection Equipment (P.P.E) is required while being close to the installation.

  • Customers should not interfere with the team while working. (e.g., asking them to help move things around or looking over worker shoulder).

  • Installations will be performed when booked on PlyLab’s schedule. 

  • When PlyLab is prevented from performing the undefined due to the customer rescheduling or the site not being ready or safe for the install, the customer will have to rebook for the next available undefined time slot.

  • In the case where the next available undefined time slot is not acceptable to the customer, the customer has an option of booking a third party contractor to perform the install, which will have to be notified to PlyLab.

4. Repair of defects and dealing with mistakes

  • PlyLab will rectify any defects in materials or workmanship that are notified to PlyLab during the final walk through and review of the cabinetry installation and within a reasonable time of receiving notification of those defects in writing by email to office@plylab.co.nz

  • All plywood, hardware, electrical fittings, and bench-top defects shall be covered by a manufacturer’s guarantee that is available to and may be enforced by the customer; defects in or damage caused by work undertaken on the property after installation, or arising out of acts or omissions by the customer or customer’s contractors.

  • If a mistake has been made due to PlyLab’s error, PlyLab will repair or fix it as soon as it is booked on the installation schedule.

5. Responsibilities & Liability

  • In spite of all the care taken, scuff marks on walls, ceilings, and floors do occasionally happen, as we are often handling large pieces of furniture that are difficult to manoeuvre in tight spaces.

  • We recommend planning for a painter/finisher to come in once the undefined has been completed to touch up any scuff marks that may have been caused by our team and/or any of the other trades involved in the project.

  • The Consumer Guarantees Act 1993, the Fair Trading Act 1986, and other statutes may imply warranties or conditions or impose obligations upon PlyLab which cannot by law (or which apply only to a limited extent by law) be excluded or modified. In respect of any such implied warranties, conditions or terms imposed on PlyLab, PlyLab's liability shall, where it is allowed, be excluded or, if not able to be excluded, only apply to the minimum extent required by the relevant statute.

  • In the event that PlyLab’s installers damage an appliance, this will be claimed under PlyLab’s liability insurance; however, the cost of delays and insurance excess will be passed to the customer.

  • PlyLab will not be responsible for damage to products that occurs during shipping or storage.

  • However, if the shipping or installation service damages a product, we will, for the mentioned fee in clause 14, assist in replacing the damaged product.

  • Other trades: project management, electrical, plumbing, gas fitting, tiling, flooring, plastering, painting, cleaning, delivering are excluded from PlyLab’s scope of responsibility.

  • LED strips have a 2 year warranty from the manufacturer. In the event that an LED needs to be replaced, Plylab will organise the replacement part at no cost. However, the installation of it will be charged at $100 per hour with a minimum charge of $1,000.

5. PlyLab will not take any responsibility for

  • Any damage that occurs during and after the cabinetry installation as a result of additional building work.lighting fixtures, furniture, artwork, or other valuables within the access or working area 

  • Floor scratches: Polished floors should be protected by the customer prior to the install. We recommend using 3mm MDF sheets and taping them to the floors with wide masking tape. This will avoid most floor scratches. 

  • Tradesmen must use steel-capped shoes while working, which increases the risk of scratching floors with any stone that could be trapped at the base of the shoe. Scuff marks on the walls. 

  • Any person external to Plylab’s team or pets that may be onsite.

  • Any furniture, artwork, or belongings, must be cleared off at the work site.

  • When mounting furniture on walls, stud finders are used to locate suitable studs to secure the furniture in place.

  • We will discuss with the customer where and how we will do this and check with them that there is no electrical or plumbing in the way of where we may screw fittings to secure furniture.

  • Stud finders do not differentiate between studs and water feeds. If we hit a water feed, any costs resulting from possible damage will be passed to the customer.

  • When you engage PlyLab, you do so at your own risk, and we advise you to check with your insurance to see if you are insured for such an event.

  • PlyLab may advise the customer on appliances, materials, hardware, and recommendations of other trades if requested; this is a simple recommendation; PlyLab will not be liable or responsible for any costs incurred after the customer acts on any specific recommendation.

6. Delays

  • Customers must communicate any delays related to working with subcontractors as soon as they become aware of them and create alternate plans for storage of the finished products.

  • Change orders may cause delays in manufacturing, due to ordering materials and components and/or additional administration, design, and fabrication time.

  • Delays can and will happen. We will aim to complete the manufacturing within the agreed dates.

  • Supply chain delays, lock-downs, many issues can arise.

  • PlyLab will inform the customer as soon as reasonably possible of any changes to the work schedule. PlyLab won’t be responsible for any issues or costs incurred due to work delays, rescheduling, or delays.

7. What to expect?

  • PlyLab will manufacture and deliver the cabinetry on time.

  • Installations will be completed on the agreed-upon installation date, unless there are delays beyond our control (see 6. Delays).

  • If a customer changes a date, it must be rebooked for the next available slot for installation, which may be at a much later date.If this isn’t convenient for the customer, the customer has the option to find a third party to complete the installation.

8. What not to expect

  • PlyLab isn’t "in charge" of the renovation of the customer’s property.

  • PlyLab will manufacture and undefined the cabinetry when the installation is agreed.

  • PlyLab will not oversee third party contractors' work or installations (e.g. gas, piping, electrical, bench top, tiling, flooring, building and other jobs out of the scope of installing the contracted cabinetry).

  • The confirmation of the correct work installation by third party contractors contracted by the customer.

9. Governing Law

  • The general terms and conditions shall be governed by and construed in accordance with the laws of New Zealand and the parties shall submit to the exclusive jurisdiction of the New Zealand Courts.

  • For the avoidance of doubt, if PlyLab is unable to complete installation of the cabinetry due to any act or omission of the customer or the customer’s contractors, the final payment shall be immediately payable.

10. Site access

  • The customer must ensure that the site is accessible for the cabinetry to be delivered on the agreed date.

  • Difficult access, corridors, corners, stairs and others could make it difficult or impossible to perform the installation at the agreed time; customers must ensure that access is ready for the agreed date.

  • In cases where the areas are too tight for manoeuvring, scratches or chips on the cabinetry, appliances, walls, or floors can occur.

11. Site Preparation

  • We strongly recommend sanding and sealing floors prior to the installation of furniture, leaving the finishing coats for after installation.

  • If floors have already been finished with a final coat, 3 mm floor cover sheets are required to avoid common scratches. PlyLab can prepare the site for the customer when requested at the relevant fee.